Your customers don’t want to talk to you. Now what?
Business Text Messaging
Provide Unbeatable Customer Satisfaction
Customers want to text on their terms, not yours. Businesses that text their customers see a 90% customer satisfaction rate—higher than any other form of communication. With NEXTms, you can communicate with customers in the way they prefer via our business text platform.
Own Customer Relationships For Life
Don’t make it easy for your customer relationships to be stolen by a competitor. When your employees message clients from their own phones, your company risks losing the customer if the employee leaves. But with NEXTms business texting, customers build relationships with your company, not an individual employee.
Convert More Leads To Customers
Here’s the truth: If you leave a voicemail, you’ve got a 10% chance of hearing back from a sales prospect ever again. With business texts enabled, you’ve got an almost-100% chance of getting a response and a 40% higher possibility of converting a prospect into a customer.
Let’s face it.
Your customers don’t want to talk to you on the phone. They want to text.
With NEXTms business texts, you can give your customers what they want—an SMS-based tool that makes it easy for them to contact you and easy for you to respond anywhere in the world.
Reach out to your customers immediately
Allows customers to respond when it’s convenient
Gives you the power to manage simultaneous conversations across your company using one number.
With NEXTms, you can improve customer satisfaction, keep customers for life, and win more business.
Analysis and Reporting
Are you a small/medium business with lots of phone and text traffic? We can help!
With our partner programs we can provide enterprise analytics and reporting for not only your texts, but your phone calls as well.
You can trust us to help you, because we’ve been innovators in the contact analysis industry for 16 years—providing unrivaled customer service for our clients across the globe.
Ask a support representative about our enterprise integrations today!
Send Texts via API
NEXTms offers a full-featured API that allows you to build any functionality you want into your own platform.
Whether you have an existing legacy application you'd like to expand, or you're building a new system, with our API, you can custom-build your own solutions using our full-featured SMS platform.
We even offer reporting metrics, so you can keep tabs on your traffic and messages at your own pace.